Privacy Policy

Effective Date: 04/04/2026

ICO Registration: ZC127667 (ClearChoice Debt Solutions Ltd is registered as a data controller with the Information Commissioner’s Office)

1. Introduction

ClearChoice Debt Solutions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or submit your details through our forms.

We operate as an introducer only and are not authorised to provide debt advice or financial services. We connect individuals with FCA-authorised and regulated debt advice providers.

2. Information We Collect

We may collect and process the following categories of personal data:

Full name

Email address

Telephone number

Financial information (e.g. debt level, income, employment status, expenditure)

IP address and browser/device information

Any other information you voluntarily provide via our forms

Some of this data (particularly financial information) may be considered sensitive. We only process such data where necessary and with your explicit consent.

3. How We Use Your Information

We use your personal data to:

Connect you with regulated debt advice providers

Enable providers to assess your circumstances and offer suitable solutions

Respond to enquiries or requests

Improve our website, services, and user experience

Comply with legal and regulatory obligations

4. Sharing Your Information

By submitting your details, you explicitly consent to us sharing your personal data with selected FCA-authorised and regulated third-party debt advice providers.

These providers may contact you via telephone, email, or SMS.

Your can see more information about our partners here (Our-Partners)

We may also share your data with:

Service providers (e.g. hosting, CRM systems, analytics providers)

Legal, regulatory, or government authorities where required

Important: We may receive a fee for the preparation and introduction to an FCA Authorised debt advisor.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – when you submit your details and agree to be contacted

Legitimate Interests – to operate, improve, and develop our services

Legal Obligations – where processing is necessary to comply with applicable laws

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typically, we retain data for up to 12 months, unless a longer retention period is required by law or regulation.

7. International Data Transfers

We do not currently transfer your personal data outside of the United Kingdom. If this changes, we will ensure appropriate safeguards are implemented in accordance with UK data protection laws.

8. Your Rights

Under UK data protection laws, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Request restriction of processing

Withdraw consent at any time

To exercise your rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

10. Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse website traffic. Where required, we will request your consent before placing non-essential cookies. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

12. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

ClearChoice Debt Solutions Ltd

Email: [email protected]

ICO Registration: ZC127667

Location: United Kingdom