Complaints Policy – ClearChoice Debt Solutions
At ClearChoice Debt Solutions, we aim to provide a high standard of service. If you are unhappy with any part of our service, we encourage you to contact us so we can resolve the issue as quickly as possible.
How to Make a Complaint
You can contact us by email:
Email: [email protected]
Please include your name, contact details, and a clear description of your complaint.
What Happens Next
We will:
Acknowledge your complaint within 2 working days
Investigate the issue fairly
Respond within 10 working days
If we need more time, we will keep you informed.
Third-Party Services
ClearChoice Debt Solutions operates as an introducer and does not provide debt advice. If your complaint relates to a third-party debt advice provider, we may pass your complaint to them or direct you to the appropriate contact.
Escalating a Complaint
If you are not satisfied with our response, and your complaint relates to a regulated financial service, you may be able to refer your complaint to the Financial Ombudsman Service.
Disclaimer
ClearChoice Debt Solutions Ltd (17156719) connects you with FCA-authorised organisations who can review your situation and provide tailored support.
We’re not regulated by the Financial Conduct Authority (FCA) and don’t offer financial or debt advice ourselves.
ICO Registration Number ZC127667
Any information on this website is:
•General in nature
•Not financial advice
•Not tailored to your individual circumstances
You should always seek independent advice before making financial decisions.
We may receive a fee for preparation and the introduction to a FCA Authorised debt advisor. Depending on the option you choose, fees may be payable if ongoing services are provided.
Free debt advice, debt management support, and credit information services are available from MoneyHelper, a government-backed organisation providing impartial guidance to people in debt. For more information, please visit MoneyHelper.
We are committed to protecting your privacy. Your personal data will be collected, processed, and may be shared in accordance with applicable data protection laws. For more information, please see our Privacy Policy.
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