Complaints Policy

Complaints Policy – ClearChoice Debt Solutions

At ClearChoice Debt Solutions, we aim to provide a high standard of service. If you are unhappy with any part of our service, we encourage you to contact us so we can resolve the issue as quickly as possible.

How to Make a Complaint

You can contact us by email:

Email: info@clearchoicedebtsolutions.co.uk

Please include your name, contact details, and a clear description of your complaint.

What Happens Next

We will:

Acknowledge your complaint within 2 working days
Investigate the issue fairly
Respond within 10 working days

If we need more time, we will keep you informed.

Third-Party Services

ClearChoice Debt Solutions operates as an introducer and does not provide debt advice. If your complaint relates to a third-party debt advice provider, we may pass your complaint to them or direct you to the appropriate contact.

Escalating a Complaint

If you are not satisfied with our response, and your complaint relates to a regulated financial service, you may be able to refer your complaint to the Financial Ombudsman Service.

Free debt advice, debt management support, and credit information services are available from MoneyHelper, a government-backed organisation providing impartial guidance to people in debt. For more information, please visit MoneyHelper.

We are committed to protecting your privacy. Your personal data will be collected, processed, and shared in accordance with applicable data protection laws. For more information, please see our Privacy Policy.

We would love to hear from you!

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info@clearchoicedebtsolutions.co.uk

ClearChoice Debt Solutions is a trading name and operates as an introducer and is not authorised to provide debt advice. By submitting your details through this website, you agree that your information may be passed to a regulated debt advice provider who will assess your financial situation and explain the available options based on your individual circumstances.

Any examples shown are for illustrative purposes only and are based on typical customer scenarios. Individual circumstances may vary, and alternative solutions may be available.

Repaying debt over a longer period may increase the total amount repayable. Entering a debt solution may affect your credit rating. Creditors are not obliged to accept reduced payments, freeze interest or charges, or suspend enforcement action.

We may receive a fee for introducing you to a third-party provider or for preparatory work carried out. Depending on the solution recommended, fees may be payable if ongoing services are provided.

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